On 6-7 August 2024, Westpac announced its subsidiary RAMS would no longer be taking new home loan applications, effective immediately. Those with a pending application will be advised on next steps.

This comes amid investigations by regulators over RAMS' alleged breach of responsible lending rules for home loans written over the past four years. 

Existing customers can continue to manage their home loan through the RAMS app, website, and call centre.

The brand, founded in 1991 and acquired by Westpac in 2007, had $32 billion in mortgages under management - about 7% of Westpac's total portfolio.