Talking ATMs for the blind
All new ATMs installed by National Australia Bank from will be able to “talk” to customers. The ATMs are designed to help people with visual impairments but can also be used by anyone with headphones plugged into the machine which then talks them through the functions. The ATMs will also be useful for people unfamiliar with technology and by the elderly, and may be configured for different languages.
The first of these ATMs will be installed at the head office of the Royal Victorian Institute for the Blind in Melbourne. Additional machines will be sited in consultation with organisations for the blind and visually impaired.
The talking ATMs are part of NAB's disability action plan, under which ramp access has been added to many machines, screen access has been standardised and telephone typewriters have been installed in call centres.